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FAQ

WELCOME TO ANIMALIZE WORLD

If you cannot find the answers to your questions down below, please don’t hesitate to reach out to me through website or email (artist@ekaterina-sky.com). It will be my pleasure to answer your questions directly.

CURRENCY

All pricing in USD.

SHIPPING FOR PRINTS

International shipping is charged at cost, which is based on the carrier charge and may vary depending on the size and weight of the package, and  the destination.

RETURNS FOR LIMITED EDITION PRINTS

30-day money back guarantee if you are not totally satisfied with your purchase.  All returns are subject to a 15% re-stocking fee. The artwork must be returned in the original packaging, undamaged.  Return shipping cost at customer’s expense; customer must insure artwork for return.

ORIGINAL PAINTINGS

All originals are hand signed on front and back and go with artist’s Certificate of Authenticity.

DAMAGED LIMITED EDITION PRINT/ PAINTING SHIPPING

If your painting arrives and the box is damaged, please contact me immediately via the website to let me know.  Before opening the package, YOU MUST PHOTOGRAPH the damaged package.  You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork. 

INTERNATIONAL SHIPPING

All foreign customers will be responsible for paying all applicable taxes and duty upon receipt of their paintings.

Thank you for your visit and support, excited for you to become a part of Animalize family!

Much love,

Ekaterina Sky

 

 

 

 

 

 

 

 

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